Return and Refund Policy

Last Updated: 27 February 2026
Company Name: MJHold BV
Website: rockyspirits.com
 

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1. Overview

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We want you to be satisfied with your purchase. This Return & Refund Policy explains your rights and the process for returning products purchased from our website.

This policy applies to customers located within the European Union.

 

2. Right of Withdrawal (14-Day Cooling-Off Period)

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Under EU consumer protection law, you have the right to withdraw from your purchase within:

14 days without giving any reason.

 

Withdrawal Period

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The withdrawal period expires 14 days after:

• The day you receive the goods, or;

• The day a third party (other than the carrier) receives the goods on your behalf.

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3. How to Exercise Your Right to Withdraw

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To exercise your right of withdrawal, you must inform us of your decision by:

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• Email:

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Your statement must clearly express your decision to withdraw.

You may use the following model wording:

 

I hereby give notice that I withdraw from my contract of sale for the following goods:
 

Order number:
Received on:
Name:
Address:
Signature (if sent on paper):
Date:

 

4. Returning the Goods

 

You must return the goods:

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• Within 14 days of notifying us of your withdrawal;

• In their original condition;

• With all original packaging, accessories, and documentation where possible.

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Return address:
 

• MJHold BV, Kasteel Traverse 172, 5701 NR, Helmond, The Netherlands

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Unless the goods are defective or incorrect, you are responsible for return shipping costs.

We recommend using a tracked shipping service.

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5. Refunds

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We will reimburse all payments received from you, including standard delivery costs (excluding any extra costs arising from premium delivery choices), without undue delay and no later than:

14 days after we receive the returned goods or proof of return.

Refunds will be made using the same payment method used for the original transaction, unless you expressly agree otherwise. We may withhold reimbursement until goods are received or you provide proof of return.

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6. Deductions from Refunds

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We may reduce your refund if the value of the goods has diminished due to handling beyond what is necessary to:

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• Establish the nature;

• Characteristics;

• Functioning of the goods.

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7. Exceptions to the Right of Withdrawal

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The right of withdrawal does not apply to:

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• Customized or personalized products;

• Sealed goods that are not suitable for return due to health or hygiene reasons once unsealed;

• Perishable goods;

• Digital content supplied electronically once download/streaming has begun with prior consent;

• Goods that have been inseparably mixed after delivery.

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8. Damaged, Defective, or Incorrect Items

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If you receive a product that is:

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• Damaged;

• Defective;

• Not as described;

• Incorrect.

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Please contact us within [48 hours / 7 days] of delivery with:

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• Your order number;

• A description of the issue;

• Photographic evidence where applicable.

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Under EU consumer law, you are entitled to:

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• Repair;

• Replacement;

• Price reduction;

• Refund (where repair or replacement is not possible).

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We will cover return shipping costs for confirmed faulty or incorrect items.

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9. Late or Missing Refunds

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If you have not received a refund:

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1. Check your bank account again;

2. Contact your payment provider;

3. Contact us at rocky spirits.com.

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10. Exchanges

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We only replace items if they are defective or damaged.
If you wish to exchange a product for a different size or variant, please contact us to arrange a return and new order.

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11. Processing of Personal Data

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When handling returns and refunds, we process your personal data (such as name, address, and payment information) in accordance with our Privacy Policy and applicable data protection laws, including the General Data Protection Regulation (GDPR).

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