Terms and Conditions

Last Updated: 27 February 2026

Company Name: MJHold BV

Website: rockyspirits.com

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1. Scope and Acceptance

 

These Terms and Conditions ("Terms") govern all use of this website and all purchases made through it. By accessing this Website or placing an order, you confirm that:

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• You are at least 18 years old;

• You have legal capacity to enter into contracts;

• You agree to be bound by these Terms.

 

2. Products and Services

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We sell products via our online store. We make every effort to ensure:

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• Accurate product descriptions;

• Correct pricing;

• Updated availability.

 

However, we reserve the right to correct errors, inaccuracies, or omissions at any time.

Product images are illustrative and may slightly differ from actual products.

 

3. Pricing and Taxes

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• All prices are shown in [EUR/Local Currency];

• Prices include VAT where applicable;

• Shipping costs are displayed before checkout;

• We reserve the right to change prices at any time before order confirmation;

• An order becomes legally binding only once you receive an order confirmation email.

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4. Payment Terms

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We accept payments via secure third-party providers. By placing an order, you authorize us to charge your selected payment method. We do not store full payment card details. If payment authorization fails, we reserve the right to cancel the order.

 

5. Delivery

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• Delivery times are estimates and not guaranteed;

• Risk transfers to you upon delivery;

• You must inspect goods upon receipt and notify us of visible damage within [X] days.

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6. Right of Withdrawal (EU Consumers)

 

In accordance with the EU Consumer Rights Directive, you have the right to withdraw from your purchase within:

14 days from the day you receive the goods. To exercise this right, you must inform us via clear written statement (email is sufficient). You must return goods within 14 days of withdrawal notice. Refunds will be processed within 14 days of receiving returned goods. You are responsible for return shipping costs unless the product is defective.

 

Exceptions may apply for:

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• Customized or personalized goods;

• Sealed goods unsealed after delivery;

• Perishable items.

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7. Returns and Refunds

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If goods are defective or not as described:

• You are entitled to repair, replacement, or refund under applicable consumer law;

• Claims must be submitted within a reasonable time.

 

8. User Accounts

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If you create an account:

• You are responsible for maintaining confidentiality;

• You agree to provide accurate information;

• We may suspend or terminate accounts for misuse;

 

9. Data Protection and Privacy

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We process personal data in compliance with the General Data Protection Regulation (GDPR).

We collect:

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• Contact details;

• Billing and shipping information;

• Payment confirmation data;

• Order history;

• Technical data (IP address, cookies).

 

For full details, please refer to our Privacy Policy.

 

Users have the right to:

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• Access their data;

• Correct inaccurate data;

• Request deletion;

• Restrict or object to processing;

• Data portability;

• Lodge a complaint with a supervisory authority.

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10. Cookies

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We use cookies in compliance with the ePrivacy Directive and GDPR. Non-essential cookies are used only with user consent. Details are provided in our Cookie Policy.

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11. Intellectual Property

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All website content (text, graphics, logos, images, product designs) is owned by us or licensed to us.

You may not reproduce, copy, or exploit any content without written permission.

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12. Limitation of Liability

 

Nothing in these Terms excludes liability for:

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• Death or personal injury caused by negligence;

• Fraud or fraudulent misrepresentation;

• Any liability that cannot be excluded under applicable law.

 

To the maximum extent permitted by law:

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• We are not liable for indirect or consequential losses;

• Our total liability shall not exceed the amount paid for the product in question.

 

13. Force Majeure

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We are not liable for delays or failures caused by events beyond our reasonable control, including but not limited to:

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• Natural disasters;

• Government restrictions;

• Transport disruptions;

• Cyberattacks;

 

14. Governing Law and Jurisdiction

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These Terms are governed by the laws of The Netherlands

If you are a consumer, you may also bring proceedings in your country of residence within the EU.

 

15. Online Dispute Resolution (EU)

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Consumers may use the European Commission’s Online Dispute Resolution platform:

https://ec.europa.eu/consumers/odr

We are not obliged to participate in alternative dispute resolution unless required by law.

 

16. Changes to These Terms

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We reserve the right to modify these Terms at any time. Updated versions will be posted with a revised date.

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